Shipping policy

Thank you for shopping with Nightnose. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order processing
Orders are processed within 1 to 2 business days. You will get a confirmation email with tracking as soon as your order ships.

Delivery times
United States: 7 to 10 days
Worldwide: 6 to 11 days

Delivery times start from the day your order ships, not the day you place it. They are estimates, not guarantees, and can be affected by carrier delays, customs, weather or other events outside our control.

Shipping costs
Shipping is calculated at checkout based on your destination and shipping method. Orders of $59.99 and over, including our Buy 2 bundle, ship free. All prices are in USD.

Where we ship
We currently ship to the United States, Canada, the United Kingdom, Australia and New Zealand.

Customs, taxes and import fees
Orders shipped outside the United States may be subject to customs duties, import taxes, VAT or GST, and carrier handling fees. Where we can, these are calculated and shown at checkout before you pay. If any charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility. These charges are set by customs authorities and carriers, not by us. Customs processing can also add time to delivery, so we recommend checking your local import rules before ordering.

Order tracking
Once your order ships, we will email you a tracking number and link. Tracking can take 1 to 3 days to start updating after you receive it, so please check back if it shows no movement at first.

Multiple parcels
Items in the same order, such as your band and free gifts, may ship separately and arrive on different days. You do not need to do anything, and each parcel will have its own tracking.

Address accuracy
Please check your shipping address carefully at checkout. If you need to correct it, email us as soon as possible. We can only change an address before your order ships.

Lost, damaged or delayed packages
If your order is lost, arrives damaged, or has not arrived within 15 days of shipping, email us at hello@nightnose.com with your order number. We will work with the carrier and, if needed, send a replacement or give you a full refund. If your tracking says delivered but you have not received it, please check with neighbours and your local post office first, then contact us.

Order changes and cancellations
Need to change or cancel your order? Contact us as soon as possible. We can usually make changes or cancel before your order ships, but once it is in transit we are unable to modify it. Refunds for cancelled orders are returned to your original payment method.

Questions?
Contact our team at hello@nightnose.com.