Refund policy

Returns and Refunds

Our 30 Night Guarantee
We want you to sleep easy, so you can try Nightnose at home for 30 nights from the day you receive it. If it is not for you, contact us within those 30 nights and we will make it right with a full refund.

How it works
You can use your Nightnose during the trial. To be eligible for a refund, please return the band with its charging cable, in its original packaging if you still have it, and keep your order number or proof of purchase handy.

To start a return, email us at hello@nightnose.com with your order number. We will reply with return instructions and a return shipping label. We will share the return address once your return is approved, so please do not send anything back before you hear from us. Items sent back without first requesting a return cannot be accepted.

You can contact us at any time about a return at hello@nightnose.com.

Damaged, faulty or wrong item
Please check your order when it arrives. If your Nightnose is damaged, will not charge or heat, or you received the wrong item, email us at hello@nightnose.com straight away with your order number and a photo or short video of the issue. We will send a replacement or give you a full refund, whichever you prefer.

Buy 2 bundles
Bundle pricing applies to the whole bundle. If you bought a Buy 2 and want to return only one band, we will refund the amount you paid minus the price of a single band for the one you are keeping. If you return both bands, you will receive a full refund.

Free gifts
Free gifts such as nasal strips are for hygiene reasons and cannot be returned. If you return your band for a refund, you are welcome to keep the free gifts.

Items that cannot be returned
For hygiene reasons, opened nasal strips cannot be returned.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is approved, place a new order for the item you would like.

Refunds
We will let you know once we have received and inspected your return, and whether your refund has been approved. If approved, you will be refunded to your original payment method within 10 business days. Please keep in mind your bank or card provider may need some extra time to process and show the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at hello@nightnose.com.

Your rights
This policy does not affect any rights you have under consumer protection laws where you live.